Senior customer service

Bogotá, D.C.
Presencial
1 Puesto
Contrato a término indefinido
20/nov./2025
Tiempo Completo

Hello!


We are conducting a customer service campaign for a premium delivery service in the U.S. that operates through robots. The focus will be on resolving issues related to customer orders. Interactions will take place through chat, phone calls, and emails.

This role will involve assisting customers with any problems they encounter with their orders and ensuring a smooth resolution process.


If you have ADVANCED ENGLISH (C1) skills and exceptional communication abilities, we want to hear from you!


Here’s why you should join this opportunity:


💸 Competitive Compensation: Basic Salary 2,848,000 + 100,000 health allowance + 15% performance bonus + all legal benefits.

☎ Schedule: Rotational shifts, 5 days a week with 2 days off.

📄 Contract Benefits: Permanent contract that includes all legal benefits.

🕋 Location: Work on site the first 90 days at Connecta Bogotá: Cll 26 #92-32 (Gold 9 - Floor 4) and then working from home


Join us and be a part of a company where your growth is our priority. We’re excited to welcome you to our team!

#LI-Onsite

Requisitos

Estudios
Bachillerato / Educación Media
Idiomas
Inglés - Avanzado

Valorado

Experiencia profesional
1 año

Sobre TDCX

Customer experience lifecycle is our speciality. We make hay while the sun shines at our 24/7 customer engagement hubs, working with some of the world’s most valuable and exciting brands.